Is there an order minimum?

Yes, there is a minimum order requirement of $100 after all discounts and coupons are applied.

Can I cancel or add to my order?

Yes, as long as your order hasn’t shipped yet:

- If you haven’t paid or your order is on hold: Go to your orders page and click "Request Change" to submit your update.


- If you've paid and it’s processing: Click "Request Change" on your orders page. If the button isn’t available, contact us via live chat or email support@pacificgrass.co with the subject "Order Adjustment."


- If you’ve received tracking info: Your order may already be shipped, but contact us anyway—we’ll try our best to help.

- To cancel: Contact us via live chat or email support@pacificgrass.cc ASAP.

We're happy to help with changes whenever possible!

My order is getting sent back due to a incomplete address

Orders are sometimes returned because the address provided is incomplete or incorrect. In these cases, we do require a $25 reshipment fee to cover the cost of sending the package again.

How much is shipping?

Regular Shipping: To be eligible for free regular shipping, ensure that the total amount in your cart is $150 or higher after applying all coupons and redeeming points.

Express Shipping: To be eligible for free express shipping, your order total must be $200 or higher after applying all coupons and redeeming points.

BC Residents: All orders from BC automatically receive free regular shipping with a minimum purchase of $100.

When will my order ship?

Orders are typically processed within 1–2 business days. All orders and payments must be received by 5:30 pm PST to be shipped out the next business day.

Note: Orders placed on Fridays after 5:30 pm PST to Monday 5:30 pm PST are shipped out Tuesday morning.

You’ll receive a tracking number via email once your package ships.

How is my order packaged?

We use discreet, smell-proof, and unmarked packaging to ensure your privacy.

Do you ship outside of Canada?

Yes. We do offer international shipping.

My order won't go through.

Occasionally orders may be automatically declined due to account or security verification. Please contact support so we can review this for you.

What payment methods do you accept?

We currently only accept Interac e-Transfers and Crypto Currency.

My payment was deposited, but my order was cancelled.

Don’t worry! Sometimes our system experiences a slight delay in processing payments. If you see a cancellation notice but your payment went through, just email us at support@pacificgrass.cc with a screenshot of your transaction as proof. We’ll verify it and make sure your order gets processed properly

I sent the wrong amount

If you send the wrong amount for your order, our team will manually verify it, which may take up to 8 business hours.

Overpayments: Extra funds go to your PG Wallet for future use.

Underpayments: We can use your Cashback Points to cover the difference or we will contact you

Small differences: A few cents off is fine, but large shortages require sending the remaining amount to the same deposit email

My product arrived damaged, or I received the wrong product. What should I do?

Unfortunately, mistakes can occasionally occur, but we are committed to setting things right! You can reach out via our live chat or email us at support@pacificgrass.cc with your order number and photos of the issue. We’ll make it right! Our dedicated customer support team will promptly assist you.

Can I use more than one promo code at checkout?

No, only one discount code can be applied per order.

What’s the difference between indica, sativa, and hybrid?

Indica: Relaxing, body-focused effects

Sativa: Uplifting, cerebral effects

Hybrid: A mix of both

What’s the shelf life of cannabis?

If stored properly:
Dried flower typically lasts 6–12 months when stored properly.
Edibles: 6-12 months. Refrigerating can extend this
Concentrates: 1-2 years

How do I store my cannabis products properly?

Flowers: air tight container in a cool, dark place, away from direct sunlight and humidity
Gummies: cool, dark or refrigerate
Shatter: fridge or freezer or airtight
Vape Cartridge: upright, cool, dark
Distillate: cool, dark, refridgerate

Do you sell CBD products?

A: Yes — we carry CBD oils, gummies lip balm and massage stick.