About us
About Pacific Grass
Founded in 2019 in Vancouver, BC. Pacific Grass is a Canadian online cannabis retailer that connects customers with premium flower, edibles, concentrates, and CBD — sourced from reputable growers, verified by our team, and shipped discreetly across Canada.
From one simple idea: cannabis should be easy, private, and reliable
Pacific Grass started in 2019 with a straightforward goal — build the online cannabis shop we wanted to buy from ourselves. One where the products are consistently high-quality, the ordering process takes minutes, and every package arrives without anyone knowing what’s inside.
Since then, we’ve served thousands of customers across every province and territory in Canada. Our fulfillment centre in Vancouver gives us fast access to Canada Post hubs, keeping transit times short and products fresh.
Vancouver
Based in BC
Canada
Nationwide shipping
Quality First
Every product comes from established, reputable Canadian growers. Our team personally verifies each batch and we don’t carry anything we wouldn’t use ourselves.
Privacy Always
Every order ships in plain white mailers with neutral return labels. No logos, no cannabis references, no way for anyone to know what’s inside. Your business is your business.
Customer Service Leader
We’re known for the best customer service in Canadian cannabis. Don’t take our word for it — read what our customers say on Google Reviews or browse our customer reviews.
How we source our products
All cannabis on Pacific Grass comes from established Canadian growers with proven track records. We don’t work with just anyone — every supplier goes through a vetting process before a single product reaches our shelves.
1 Review lab results
We verify THC and CBD percentages from lab-tested batches. If the numbers don’t match the claims, we don’t carry it.
2 Test internally
Our team tries every product before listing. If it doesn’t meet our standard for quality, potency, and overall experience, it doesn’t make the cut.
3 Listen to customers
We actively remove products that get negative feedback and rotate inventory based on what customers actually want. Your reviews directly shape what we stock.
4 Keep it transparent
No hidden fees, no bait-and-switch pricing. Every product listing shows accurate potency, weight, and pricing upfront.
Your satisfaction is the only metric that matters
Our support team exists for one reason: to make sure every customer has a great experience. Whether it’s a question about a product, an issue with an order, or just needing help choosing the right strain — we’re here.
When you reach out, you talk to someone on our team who knows the products, understands cannabis, and genuinely wants to help. If something isn’t right with your order, we make it right. No hoops, no fine print.
This isn’t just a policy — it’s why our customers keep coming back. Over the years, we’ve built a reputation as the customer service leader in Canadian cannabis, and we intend to keep it that way.
Honest information, not marketing hype
The educational content on this site — our dosage calculators, potency tools, and microdosing guides — is written and reviewed by the Pacific Grass team. We’re cannabis enthusiasts and retailers who use these products daily, and we built these tools because we wanted them for ourselves.
We don’t overstate what cannabis can do, and we never make medical claims. Where our content references specific data points, those come from peer-reviewed research that anyone can verify. When we don’t know the answer to something, we say so.
Our content is not medical advice. Always consult a healthcare professional for medical decisions.